Shipping & Delivery

Delivery Countries

We offer international shipping to over 40 countries worldwide:
Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Columbia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, Norway, Panama, Paraguay, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine*, United Kingdom, United States, Uruguay, Venezuela.

* Please note that we do not ship to APOs, FPOs, or PO boxes.
* Due to current circumstances, shipments to Ukraine are temporarily suspended until further notice.

If your country is not listed above, please get in touch with us to inquire about shipping options to your location.

Production Lead Times

Since our jewelry is made-to-order and not mass-produced, it requires 7-14 business days to produce your order. We honor our commitment to conscious production, ethical practices, and uncompromising quality. For these reasons, production times cannot be expedited.
If you need your order by a specific date, we recommend placing your order at least 30 days before the event date and considering upgrading your shipping method to ensure your order arrives in time for the holidays or your special occasion.

* Due to the high volume of requests, production times may increase during campaign periods or holiday seasons.

Delivery Times

Delivery times are variable depending on the destination country and delivery method:

⛟ Standard Delivery

Free shipping by USPS or your local post office in 14-30 business days following the dispatch confirmation email.

⚏⛟ Express Delivery

Expedited shipping by DHL/UPS for $24 in 2-7 business days following the dispatch confirmation email.

Please note that the delivery may take longer than stated in exceptional cases due to bad weather, flight delays, the holiday season, the pandemic, or other unforeseen circumstances. In addition, the delivery time may differ depending on the destination country and the courier company. Shipping to non-US addresses may take 3-5 business days longer.

* Delivery time does not include production time of 7-12 business days or delays caused by vendor service disruptions and/or customs delays.

Customs & Import Duties

Your order may be subject to import duties and/or local taxes incurred once the shipment reaches your country. Unfortunately, we have no control over these taxes and cannot predict their value as they are determined by the customs authority in the destination country.
Please note that the customer is responsible for paying those charges, and we cannot assist with any international customs issues, including processing delays.
We recommend contacting your customs authority for additional information before placing your order to avoid unexpected fees.

Not Picked-Up Orders

If the recipient refuses to accept the delivery or doesn't pick it up within a specific time frame, the shipment will be returned to us, and no refund will be issued.
Any returns due to an incorrect address, overdue pick-up, or refusal to accept the delivery will be charged a return fee in the amount of the shipping cost and an extra shipping fee to re-dispatch an order.
Please note that although the courier company informs the recipient about the shipment status, it is the customer's responsibility to track the order and be available for collection.
If your order has been returned, please get in touch with us for instructions on how to pay the fees for re-dispatch.

Defective Products

We take great care in packing your order to ensure it arrives in great condition, and we expect our courier and delivery providers to take the same level of care.
In case your parcel is damaged, open your package in the presence of the courier. If the products inside are damaged, please take pictures of the products, the box, and the shipping label.
Once we receive your documentation, we will open a claim with the delivery provider and arrange the return of the damaged products and the replacement shipment.