Returns & Exchanges

Since our jewelry is made-to-order and not mass-produced, our creations cannot be exchanged or returned.
Missing, defective, or incorrect items will be eligible for exchange or refund following the return policy within 14 days following delivery. A Gift Recipient is not entitled to a refund and will receive merchandise credit instead.

Products must be returned in a new and unused state with all protective materials in place with the original delivery package, including all accessories and documents. Items that show signs of wear, have been used, or altered from their original condition cannot be exchanged or returned.

If returned item satisfies our quality control and complies with the return policy, a refund will be issued within 14 business days after receipt of the returned item to the original form of payment.
Except for the delivery of a defective product, initial shipping charges will not be refunded to the customer.

Order Cancellation

The cancellation time frame is up to 5 hours after placing your order. Please be advised that your order is forwarded to production after this time frame and cannot be canceled.

Please get in touch with customer service to cancel your order or return the product to our distribution center.