Since our jewelry is made-to-order and not mass-produced, our creations cannot be exchanged or returned.
Missing, defective, or incorrect items will be eligible for exchange or refund following the return policy within 14 days following delivery. A Gift Recipient is not entitled to a refund and will receive merchandise credit instead.

Products must be returned in a new and unused state with all protective materials in place with the original delivery package, including all accessories and documents. Items that show signs of wear, have been used, or altered from their original condition cannot be exchanged or returned.

If returned item satisfies our quality control and complies with the return policy, a refund will be issued within 14 business days after receipt of the returned item to the original form of payment.
Except for the delivery of a defective product, initial shipping charges will not be refunded to the customer.