Our website uses HTTPS connection security, and the information you send or get through the site is private. In addition, all orders are transmitted in an encrypted format by Secure Socket Layer (SSL) to keep your order information secure.
Your credit card information is encrypted, not processed or stored on our servers. Therefore, you can order from our website with complete confidence.

To place your order, select the item(s) you wish to purchase and add it to your shopping cart. Next, proceed to the checkout page by clicking on 'cart' in the right-hand corner of the screen. Click 'Checkout' and then follow the сheckout process steps.

Log into your account if you're an existing customer or checkout as a guest. Fill in your personal information, select delivery details, and enter your payment method information. * Double-check that you have filled in your details correctly to ensure your order is delivered without complications.
Once you've placed your order, you'll be taken to a confirmation page and receive an order confirmation email.

Don't hesitate to contact our customer service if you need help placing an order. We will be happy to assist you.

Once your order is confirmed, you will receive an order confirmation email with your order details.

You may have mistyped your email address, or our email accidentally ended up in the spam folder.
Please check your spam folder; if you found our email there, remember to mark it 'not spam' to receive future updates regarding your order.
Still haven't found an email confirmation? Please contact us with your order details.

We consider updating the customer at each stage of the production process as an integral part of the customer experience. Therefore, our customers constantly receive order updates directly to their emails.
Please be advised that the production time is 7-12 business days. If you do not receive any email updates two weeks after your order, please get in touch with us.

Status updates regarding your order will be sent to your email.
Orders shipped by DHL can be tracked here by entering the tracking number you received in the dispatch confirmation email.

Please note that Standard Delivery is not trackable. The estimated delivery time for Standard Delivery is 14-30 business days.

Please note that the delivery may take longer than stated in exceptional cases due to bad weather, flight delays, the holiday season, the pandemic, or other unforeseen circumstances. In addition, the delivery time may differ depending on the destination country and the courier company.

The delivery time of Standard Shipping to most destinations is 14-30 business days, while the delivery time of Express Shipping is 2-7 business days following the dispatch confirmation email. If your order has not been delivered by the expected delivery date, follow these steps to help us find your parcel:

If you've selected Express Delivery at checkout, check the tracking of your package directly on the carrier's website here. Check that out before contacting us; you may find your answer there!

Please note that Standard Delivery is not trackable. In this case, visit your local Post Office for additional delivery information. The item may have been left for pick up at the post office.

If your order is undelivered, lost, or late, please get in touch with our customer service, and we will do our best to assist you. *Investigating a lost package can take 5-30 business days.

All our items are beautifully wrapped in special gift packaging, ready to be given to the recipient. Moreover, we can write a gift message for the recipient on a beautiful greeting card attached to your order. To do so, enter your personalized message for the recipient in the 'Order special instructions' text field on the checkout page.
You can upgrade the jewelry box to a premium one by clicking here for an additional fee.

We can write a gift message for the recipient on a beautiful greeting card attached to your order. To do so, enter your personalized message for the recipient in the 'Order special instructions' text field on the checkout page.

If your order is marked as a gift and shipped directly to a gift recipient address, you will receive an invoice and jewelry appraisal form to your email address as .pdf attachments. However, we are required by law to include a commercial invoice on the package to state the shipment’s value. Otherwise, the order cannot be delivered without this invoice.

The cancellation time frame is up to 3 hours after placing your order. Please be advised that your order is forwarded to production after this time frame and cannot be canceled.
To cancel your order, please get in touch with our customer service.

Once an order has been placed and before you receive dispatch notification, you may change your delivery address at any time.
If you wish to modify or cancel your order, please do so within 3 hours of placing your order. We will make every effort to accommodate your request. However, we cannot guarantee that the purchase can be canceled or modified after this time.
To modify your order, please get in touch with us as soon as possible.

Since we do not compromise on product quality and act in the best interests of our customers, our default chain is a Spiga-type chain. This chain is reliable, long-lasting, and tangle-free compared to others. Our designers have meticulously selected this chain to fit our pendants and allow them to slide easily over the chain.
For these reasons, choosing a different chain type is impossible if this option is not offered on the product page.

Our standard chain lengths are 42, 45, and 50cm.
If you need a non-standard chain length not listed on the product page, please get in touch with us before purchasing.

Depending on the pendant, a thicker chain can be purchased for an additional fee.
Please get in touch with our customer service to check this possibility before placing your order.

Spacer beads in mother's necklaces are meant to separate the charms on the chain, so by default, a necklace with one pendant comes without beads. However, if you are interested in spacer beads for design reasons, you can purchase as many pairs of beads as you wish by clicking here, and we will add them to the sides of the pendant.
If you want to add spacer beads to an existing chain, you can purchase them separately and bring them to a private jeweler to have them threaded onto the chain under your responsibility.

Congratulations on the birth of the new baby!
Yes, another charm can be added to an existing mother's necklace. However, this must be done by a private jeweler under your responsibility.
Please note that spacer beads should separate the charms; otherwise, the charms may not sit properly on the chain and scratch due to rubbing against each other. Therefore, at least two spacer beads should be between a pair of charms. If you purchase children's charms separately, please consider purchasing the required spacer beads.
You can purchase spacer beads by clicking here.
You can purchase children's charms by clicking here.